Return Policy

Returns
If you wish to return an item for no specific reason, you may do so within seven days of having received it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and all included accessories to Awekeys. You’ll also need the receipt or proof of purchase.

The refund will be processed once received and inspected by Awekeys. It is recommended to use a tracked and insured postal service. Shipping cost for returns are paid for by the customer.

To initiate a return, you can contact us at support@awekeys.com

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We recommend contacting the courier regarding any issues with shipment. We do not offer refunds if they have an issue with delivery, nor will we resend the order.


Exceptions / Non-Returnable Items
Pre-Orders/Group Buy items and custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Clearanced items are not eligible for returns. All sales are final.

 

Regarding Dissatisfaction with the Product Feel Or Appearance

We do not accept returns or exchanges based on dissatisfaction with the keyboard, keycap, or switch feel. Our products are specially made using unique materials and processing methods, which may result in varying feels depending on different typing methods, keyboard kits, or accessories.

Additionally, please be aware that the actual product may visually differ from the online pictures or renders used for marketing purposes due to monitor and lighting effects. If you request an exchange due to a fault or deficiency in the product, please email us with supporting images or videos.


The Following Situations Will Also Not Be Eligible For A Refund Request:

1) incorrect contact information or address was provided

2) not reply via email or accept calls from the courier

3) refusing to sign for the parcel

4) refusing to pay any import tax or fee's

5) refusing import clearance

6) Items that are received with obvious signs that they have been used.

7) Items that are not in their original condition, have been damaged or are missing parts.

8) Any items that are being returned after the 7-day return period.

There are some instances where only a partial refund can be applied. These are on a case-by-case evaluation and are not guaranteed.


Any fees incurred due to any of the following will be afforded to the recipient. Parcel insurance is available where applicable. If you are not certain it is applicable, please review the terms of conditions with the provider. Insurance can be used when a parcel gets lost or damaged by filing a claim with the insurance provider.

 

Exchanges
Exchanges are possible if an item(s) is received damaged or defective. Only the same item can be exchanged. Email us at support@awekeys.com regarding a request for an exchange.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 14 business days have passed since we’ve approved your return, please contact us at support@awekeys.com

 

We are using PayPal, Shopify Payment, Kickstarter, Indiegogo, PledgeBox for processing order payments. For every transaction, a payment processing fee are imposed on seller. To ensure our service is viable, 5-15% payment processing fee will be deducted/withheld from refund.