Shipping Policy

We use 4PX, YunExpress, USPS or other shipping couriers with tracking service to ship our products to you where it is available. Most products will take 3-5 working days to make before being shipped.

For Group Buy / Pre-Orders / Crowdfunding / Custom made orders, please refer to the estimated shipping out date listed on the relevant its product page. We will notify you once the item is shipped, and provide the tracking number. Upon receipt of the tracking number, please pay close attention to the status of the delivery and promptly liaise with your local customs/ post office when required. 

In case of failed delivery caused by the customer (i.e: the non-payment of the customs fee by the customer, unavailability of the customer to receive the order, or non-collection from the customer's local post office due to customer's unavailability to accept the order), and the goods are delivered back to us as a result, please notify us as soon as possible.

Please note we do not offer refunds in the case of failed delivery. If we are able to retrieve the returned order in good condition, it is possible to re-ship the order. A reshipment fee based on the courier's shipping fee  + additional administration fee of USD$12 + 50% of the product subtotal price will be applied.

For more information, feel free to contact us at support@awekeys.com

*To avoid the fee, please cooperate with our support team and contact your local courier to expedite the process.